Access to Medical Records

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager. No information will be released without your consent unless we are legally obliged to do so.

Subject Access Requests (SARs)

Under the General Data Protection Regulation (EU) 2016/679 of the European Parliament and Data Protection Act you have a right to request access to information we hold about you.

Information we hold: We hold either paper and computer medical records or computer records only.

Application – how to access your information

If you are wishing to exercise your right of access you should:

The Practice as “data controller” is responsible for ascertaining the purpose of the request and the manner in which the information is supplied.

We will respond to your request within one calendar month of receipt. This period can be extended for a further two months where requests are complex or numerous; however we will inform you within one month of receipt of the request and explain why the extension is necessary.


Access may be denied or restricted where:

  • The record contains information which relates to or identifies a third party that is not a care professional and has not consented to the disclosure.
  • Where the information may cause serious harm to the physical or mental well-being of the patient or any other person.

Complaints and Appeals

You have the right to appeal against the decision of the Practice to refuse access to your information. This appeal should be made to Dr O’Connor (DPO).

If you are unhappy with the outcome of your access request, the following complaint channels will be offered:

  • Meeting to take place in order to resolve the complaint locally
  • You will be advised to make a complaint through our complaint’s process

If you remain unhappy with the Practice response, you have the right to appeal to the Information Commissioner’s Office:

Information Commissioner’s Office

Wycliffe House

Water Lane




Telephone: 0303 123 1113


Patient Online Access


Application for online access

Patient Consent Form for Online Services

“You can apply for online access to your computerized medical records. If you require Patient Online Access please follow this link and complete an application form accordingly. Please bring this completed form along to the surgery with appropriate I.D (proof of your identity – photographic I.D. and separate proof of your address such as a utility bill, bank statement).

Once your application has been approved, you will be issued with a registration form (PIN document) to allow you to register with online access”.

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